![]() The LED light should be on when your power connector is plugged into your Surface. ![]() If you see any damage to the charging port, power connector, or power cord, contact us. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Plugged in, charging (won't run on battery)Ĭheck for things that might prevent your Surface device or Windows from starting-or the battery from charging. For example, you might experience one of the following issues: After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery. ![]()
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